Smart cloud call center
(Air Dialer)
We build india's top AIR powered smart cloud call center (AIR Dialer) for all your busisness needs
Get a ProposalWe are India's Leading AIR (Artificial Intelligence & Robotics) driven cloud call center for all of your company's needs to improve customer experience. With the help of our AIR Voice Bot customer service representative, we assist you in reimagining the customer experience. Our AI-powered Smart Cloud Call Center (Air Dialer) enables clients to increase productivity while incurring minimal operational costs. Both inbound and outbound calls are accepted by our Smart cloud call center (AIR Dialer).
Our primary goal is to improve AIR-based solutions for a range of industries and provide the greatest possible user experiences. Our solutions are cost-effective and adaptable to the needs of our clients' businesses.
Features
Our Smart cloud call center enables better customer interactions and enhances business productivity. Our features includes both the,
Outbound,Inbound & General Features
Outbound
- Predictive dialing
- Progressive dialing
- Lead management
- Call recording
- Live data capture
- Agent performance analysis
- Automatic call remainders
Inbound
- Automatic call distribution
- Multi-level IVR
- Skilled based routing
- Real time reports & dashboard
- Call recording
- Reports
- Call monitoring
General Features
- Call transfer & conferencing
- Run multiple campaigns
- Call Barge-in
- Call listening
- Recycling of leads
- Customer information capturing
Cloud call Center
With AIR Dialer vs Without AIR Dialer
Smart Cloud Call Center with AIR Dialer
(Advantage)
- Standard telephones will be replaced by robust call center solution
- Automatic & Predictive dialing
- Call back any un-answered calls instantly
- Enhanced security and 24/7 support
- Reduce cost with the speediest response time
- Analyze the customer query and respond promptly to the customers.
- Improve the work productivity level
- Data captured during in CRM
- Recording every call – Voice Logger
- Generate more sales and more scalability
Smart Cloud Call Center without Dialer
(Disadvantage)
- Manual calls using standard office telephones
- Manual reports leads to unnoticed errors
- No filtration of not reachable, no answer & disconnected
- Security level is less
- Maintenance cost is high or double than the AIR
- Requires more human interaction
- Waste of time & productivity
- Customer details captured on individual excel sheets
- No voice recording – No quality training
- No proper follow-ups – Opportunity lost
Third party integration
For expanded business growth we provide 3rd party integrations easily with our Smart cloud call center with CRM solutions. Our 3rd party integration services are effortless and efficient with automated agent services.
Contact Info
Our Location
C9, Thiru Vi Ka Industrial Estate,
SIDCO Industrial Estate, Guindy,
Chennai, Tamil Nadu 600032
Our Contact
Email:
sales@smartsalez.in
Call Us: 9150908111
Opening Hours
Monday-Friday
09:00 AM-06:00 PM
Do You Have Any Questions,Just Contact Us To Get Help!!