OMNI Channel Features

Our Omnichannel help desk helps help desk teams and agents manage customer queries and complaints from multiple channels such as Emails, Social Media, and Voice in a single platform. Apart from admin, create multiple user accounts for your agents to manage help desk and customer tickets seamlessly including assigning department-wise service desks.

With our voice dialer system integration, teams can make both inbound and outbound customer support calls right from the helpdesk which drives a better point of contact.

Group tickets into tags so that your agents can better understand the types of tickets and inquiries. For example, you can add a 'sales' tag to inquiries related to sales. Better manage, track, and order tickets based on priority and status of tickets and increase customer satisfaction and drive hassle-free problem-solving. Improve team and agent performance and offer seamless customer service in the future with help of practical and in-depth analytics.

Why Choose us?

Our intelligent ticket management system boost your agent's work productivity takes off pressure, and assists in resolving bulk customer support tickets and queries in a short time. With our streamlined help desk software, companies can provide fast and instant support to customers by responding to inquiries quickly. Resolve all customer questions, queries, and complaints from multiple channels in a single platform which makes it easy for agents to better resolve bulk customer tickets. Reduce customer churn rates with our robust Omnichannel help desk software that helps brands to retain more customers and clients. Our help desk software helps agents to eliminate customer frustration and improve higher customer satisfaction. Offer smooth, frictionless, and end-to-end customer service that improves customer experiences and customer retention rates.